Once you are signed up for our newsletters you will get an automated email with a promo code, you will need to add your code when you checkout in the section where it says "Discount"
As a new subscriber you should get an email with your discount code immediately after you have signed up, however with technology their might sometimes be an delay. In the case where you did not receive your code please use the code #new in the discount section. If you have any questions get in touch and we can sort it for you.
You can cancel your order by sending us an email firstname.lastname@example.org or alternatively you can contact us by using our contact form.
Complete our quick and easy returns form, items must be unworn and in the original packing and post back to us within 28 days for a full refund. Please see out return & cancellation policy for full list. Parcels can be returned to Bella Rose Lingerie, Po Box 132, Elgin, Morayshire, IV30 8SH. If you have received a faulty item from us, please post your parcel back to us stating the problem on our returns form, or get in touch with us at email@example.com and we will be happy to assist. A few of our items are non-returnable, for a list of these and more details please see our refunds & cancellation page.
Make sure you are entering your details in the correct case, if you have done this and you are still having problems, you can re-set your password using the forgotten your password link. Or you can get in touch with us between 9am to 5pm Monday to Friday and we will be happy to assist.
We are always happy to assist. You can get in touch via our contact form on our website or send us an email to firstname.lastname@example.org Customer service opening hours are: 9am to 5pm Monday to Friday Saturday: Closed Public holidays may differ, always check our website for updates.
Orders are shipped the following working day unless it's a pre-order item which will be dispatched within 14 -21 days (larger orders take a little longer to process). We aim to dispatch all orders within a 24hr period (Weekdays). WILL MY PARCEL BE BOXED? Most of our lingerie are beautifully presented in a branded box making it the ideal gift for someone special. HOW DO I TRACK MY ORDER? When your order leaves Bella Rose, you will receive an email or a text message with your order tracking number so you can keep track of your order.
Yes, Most of our lingerie are beautifully presented in a branded box making it the ideal gift for someone special.
Yes, When your order leaves Bella Rose, you will receive an email or a text message with your order tracking number so you can keep track of your order
All our products are shipped from the UK. We can ship to almost anywhere in the world.
We offer you a free shipping option, to see all your options have a look at our shipping page.
You can cancel your order by sending us an email email@example.com or alternatively you can contact us by using our contact form. Please keep in mind orders can only be cancelled before your item has been shipped.
A refund will be issued on the method the payment was made. This is in line with your right of return and refund.
We have made a mistake and we promise to sort this out as soon as possible. Please complete our online returns form or alternatively email us at firstname.lastname@example.org and we will fix it.
We accept all major debit/credit cards or Paypal